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Fire Hose

Emergency Medical Services (EMS)


Emergency medical services (EMS) continues to be one of the highest priorities of the Carol Stream Fire District. The District currently has 43 licensed paramedics and 11 emergency medicals technicians (EMT's). Every emergency vehicle is staffed with paramedics who arrive on the scene prepared to provide the highest level of pre-hospital care, including administering medication, performing advanced airway procedures and using cardiac monitors/defibrillators while assessing and treating patients.


The District encourages all residents to consider signing up for Smart911. The free service provides first responders the critical information that they might need to respond to an emergency when you call 9-1-1.  Citizens can enter information that they want to make available to 9-1-1 call takers through a secure website at  Smart 911 then delivers this information automatically with any 9-1-1 call placed within DuPage to the call taker's work station at the emergency communications center.  Citizens can include children's photos, medical conditions, home addresses of mobile phone callers or other rescue-related information.  Click here to register.


The District operates three advanced life support (ALS) ambulances and one reserve ALS ambulance. Each is staffed with two paramedics when responding to an emergency. In addition, the District's fire engine, tower ladder and rescue squad carry ALS equipment and are staffed by three to four firefighters who are also paramedics or EMT's. These fire crews respond with the ambulances on critical calls to provide additional manpower and support.

Ambulance Fees

Since tax dollars do not cover the full cost for ambulance services, the Carol Stream Fire District, like most fire districts, does charge for transporting a patient to the hospital. Fees are assessed based on the level of care provided. The District uses an ambulance billing service, Andres Ambulance Billing, that submits these claims to the patient's health insurance company. Once the insurance company processes a claim, non-residents are then billed for the remainder. Carol Stream residents transported by the Carol Stream Fire District are NOT billed for any amounts not covered by insurance. The District waives that portion of residents' ambulance fees. Click here for a list of our fees.